Your team is facing a complex problem. How can you use problem solving skills to get to the root of it?

1 Define the problem

The first step is to clearly define the problem you are facing, and why it matters. You can use tools like the 5 Whys, the Problem Statement, or the Fishbone Diagram to identify the main issue, its symptoms, its impact, and its possible causes. You can also involve your team and other stakeholders in this process, to get different perspectives and insights. Defining the problem will help you narrow down your focus, set your goals, and communicate your expectations.

3 Generate solutions

The third step is to generate possible solutions to the problem, and evaluate their feasibility, effectiveness, and suitability. You can use tools like Brainstorming, Mind Mapping, or SCAMPER to generate a variety of ideas, and then use tools like the Decision Matrix, the Pros and Cons List, or the Cost-Benefit Analysis to compare and rank them. You can also involve your team and other stakeholders in this process, to encourage creativity, diversity, and buy-in. Generating solutions will help you find the best option, or a combination of options, to solve the problem.

4 Implement solutions

The fourth step is to implement the chosen solution, or solutions, to the problem, and monitor their progress and results. You can use tools like the Action Plan, the Gantt Chart, or the RACI Matrix to plan and assign the tasks, resources, and responsibilities needed to execute the solution. You can also use tools like the SMART Goals, the Dashboard, or the Feedback Loop to track and measure the outcomes and impacts of the solution. Implementing solutions will help you achieve your goals, address the problem, and create value.

5 Review solutions

The fifth step is to review the implemented solution, or solutions, to the problem, and learn from their successes and failures. You can use tools like the After Action Review, the PDCA Cycle, or the Lessons Learned Report to analyze what went well, what went wrong, what can be improved, and what can be replicated. You can also involve your team and other stakeholders in this process, to celebrate achievements, acknowledge challenges, and share feedback. Reviewing solutions will help you improve your performance, refine your processes, and enhance your skills.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?