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Your team is in conflict. How can you resolve the issues and get everyone back on track?

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Conflict is inevitable in any team, especially when you are working on challenging projects, deadlines, and goals. However, conflict can also be destructive if you don't handle it well. It can erode trust, communication, and collaboration among your team members, and affect your team's performance and morale. As a team leader, you have a responsibility to resolve the issues and get everyone back on track. Here are some steps you can take to do that effectively.

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Christian Fernando Bonner Barbosa

?? CMO @Rivium | Marketing Digital y Growth | Transformación Digital | Desarrollo Web
Tamim Abbas Aljuratli

CEO at ReemRose | Building Custom Platforms
Ali Raj

Sales Manager

1 Identify the sources

The first step is to understand the root causes of the conflict. Is it a personality clash, a misunderstanding, a disagreement over roles, a difference in values, or a competition for resources? You can use various tools and methods to identify the sources, such as surveys, interviews, feedback sessions, or conflict style assessments. The goal is to get a clear picture of the perspectives, needs, and interests of each party, and how they affect the team dynamics.

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Christian Fernando Bonner Barbosa

?? CMO @Rivium | Marketing Digital y Growth | Transformación Digital | Desarrollo Web
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La resolución de conflictos es un proceso continuo que puede requerir ajustes y seguimiento. Mantente accesible y ofrece tu apoyo para facilitar la comunicación continua y abordar cualquier problema residual o nuevo que pueda surgir. Recuerda que el objetivo final es no solo resolver el conflicto actual, sino también fortalecer el equipo para futuros retos.

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Sarah Westergaard

Finance and Operations Executive: Specializing in Startups, Healthcare, and Strategic Consulting
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Work groups can be as dysfunctional as some families. The first step for a leader is to pinpoint the cause of the conflict. Is it a clash of personalities, envy due to a promotion, differing project approaches, or friction from underperforming employees? Once the reasons are clear, the leader must act to alleviate the situation. At times, restructuring the group to remove disruptive members is necessary. Other times, mediating disagreements on work methods is crucial. Occasionally, counseling employees on achieving desired promotions is needed. Ultimately, resolving conflicts is vital for the team to perform at its best.

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VINEET SHARMA

?? Senior Executive - Recruitment (US Operations) ????
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Take 1 on 1 meeting an discuss the issue. Then ask their own thought how they want to resolve these issues. Then decide youself and take a group meeting again. In group meeting and remind all members about team goal amd agenda of their projects. Teach all members to deal these conflicts in a mannered way. Be professional, transparent and ethical.

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2 Facilitate dialogue

The next step is to create a safe and constructive space for dialogue among the conflicting parties. You can do this by setting some ground rules, such as listening actively, respecting each other, avoiding personal attacks, and focusing on the problem, not the person. You can also use some techniques to facilitate dialogue, such as asking open-ended questions, paraphrasing, summarizing, or reframing. The goal is to help the parties express their views, feelings, and concerns, and understand each other better.

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Tamim Abbas Aljuratli

CEO at ReemRose | Building Custom Platforms
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Good team leadership means making it easy for people to talk openly and solve problems together. Leaders do this by setting basic rules like listening well, being respectful, and staying focused on the issue, not attacking each other. They also use simple techniques like asking questions that need more than a yes or no answer, repeating what others say in their own words, summarizing key points, and looking at problems from different angles. The goal is to help everyone share their thoughts and feelings, understand each other better, and find solutions that work for everyone on the team.

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3 Explore solutions

The third step is to help the parties find solutions that address their needs and interests, and benefit the team as a whole. You can do this by brainstorming, evaluating, and negotiating various options, and encouraging creativity and compromise. You can also use some criteria to guide the decision-making process, such as feasibility, fairness, effectiveness, or alignment with the team's vision and goals. The goal is to reach a consensus or an acceptable agreement that resolves the conflict and restores trust and cooperation.

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Christian Fernando Bonner Barbosa

?? CMO @Rivium | Marketing Digital y Growth | Transformación Digital | Desarrollo Web
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Anima a tu equipo a colaborar en la búsqueda de soluciones. Esto no solo puede llevar a la resolución de conflictos, sino que también puede fortalecer las relaciones dentro del equipo al fomentar un sentido de cooperación y comprensión mutua. Asegúrate de que todas las voces sean escuchadas y considera todas las sugerencias antes de tomar decisiones.

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4 Implement actions

The fourth step is to put the agreed solutions into action and monitor the results. You can do this by assigning roles and responsibilities, setting timelines and milestones, and providing support and resources. You can also use some measures to track the progress and outcomes, such as feedback, reports, reviews, or indicators. The goal is to ensure that the actions are executed and evaluated, and that the conflict is resolved and prevented from recurring.

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Ali Raj

Sales Manager
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Action and monitor the results. You can do this by assigning roles and responsibilities, setting timelines and milestones, and providing support and resources. You can also use some measures to track the progress and outcomes, such as feedback, reports, reviews, or indicators. The goal is to ensure that the actions are executed and evaluated, and that the conflict is resolved and prevented from recurring

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5 Celebrate success

The final step is to celebrate the success of resolving the conflict and getting the team back on track. You can do this by acknowledging and appreciating the efforts and contributions of each party, and highlighting the positive impacts and learnings. You can also use some ways to celebrate, such as sharing stories, giving rewards, hosting events, or having fun. The goal is to reinforce the team spirit, morale, and performance, and to build a stronger and more resilient team culture.

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Christian Fernando Bonner Barbosa

?? CMO @Rivium | Marketing Digital y Growth | Transformación Digital | Desarrollo Web
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Reconoce y celebra los esfuerzos del equipo para resolver el conflicto. Esto puede ser tan simple como agradecer a todos por su participación y cooperación, o puede involucrar un reconocimiento más formal o una actividad de equipo. Celebrar el éxito no solo proporciona un cierre positivo al conflicto, sino que también refuerza la cultura de resolución colaborativa de problemas en tu equipo.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Your team is in conflict. How can you resolve the issues and get everyone back on track?

1

2

3

4

5

6

1 Identify the sources

2 Facilitate dialogue

3 Explore solutions

4 Implement actions

5 Celebrate success

6 Here’s what else to consider

Team Leadership

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Your team is in conflict. How can you resolve the issues and get everyone back on track?

1

2

3

4

5

6

1 Identify the sources

2 Facilitate dialogue

3 Explore solutions

4 Implement actions

5 Celebrate success

6 Here’s what else to consider

Team Leadership

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