When system updates cause disruptions, clear communication and transparency are key to managing client expectations. Here's how to handle it: 1) Acknowledge the Situation Start by acknowledging the issue transparently to your clients 2) Communicate Proactively Inform clients about the problem before it affects them 3) Provide a Timeline Offer a clear timeline for resolution 4) Set Realistic Expectations Manage expectations by being realistic about potential delays 5) Offer Solutions Suggest temporary solutions or workarounds to minimize disruptions 6) Follow Up Regularly Keep clients updated on progress and any new developments 7) Ensure Post-Resolution Support After the issue is resolved, provide follow-up support to ensure satisfaction

It is helpful to have a test system that consists of exactly the same hardware and software as the live system. Here you can make appropriate changes and install updates first. Only when everything is working can the corresponding changes be made to the live system. This should primarily take place at weekends to allow time for testing. However, it is important to make a backup before changing the system!

Adopt transparent communication, empathy, temporary solutions, continuous support, and post-incident analysis to manage expectations and strengthen customer trust during IT interruptions.

Lo mejor para conseguir, y después mantener la confianza de los clientes es tener un sistema, una estrategia a largo plazo basada en el compromiso de la organización para lograr satisfacer al cliente, con sus expectativas cambiantes, con su inmediatez, con sus ganas de seguir contigo debido a los costes de migrar. Es necesario que las organizaciones cambien el foco de atención y dejen de mirar tanto hacia sus productos o sus servicios y las características técnicas de éstos, y empiecen a poner en el centro al cliente, pero de una forma realista, abriendo canales de comunicación, mejorando el servicio de atención al cliente, posicionándote a SU lado. Así tendrás al cliente fiel a tu empresa. ?Qué piensas tú? #NQC #Non-QualityCosts

Interrup??es inesperadas de TI s?o inevitáveis, mas a transparência e a agilidade na resposta fazem toda a diferen?a. Além da comunica??o proativa e defini??o de expectativas realistas, é essencial: Ter um canal dedicado para suporte imediato, garantindo que o cliente n?o se sinta no escuro. Aprender com cada incidente, implementando melhorias para reduzir falhas futuras. Mostrar compromisso, assumindo responsabilidade e demonstrando que a equipe está trabalhando para resolver rapidamente.