Your support team is overwhelmed by high call volumes. How can you keep them motivated?

Make sure that people have regular breaks so that get a chance to step away and reset from answering the calls. Look to review the calls in groups and highlight the positives and negatives from each call. The opportunity to listen back and take positives from the calls listened to helps everyone grow, also the ability to identify when something could have been better helps with thinking about the call when you have the time to be more constructive. Calls volumes at time can be large but your team just needs to realise it’s better to answer the calls the best you can rather than answer all calls badly. As that will probably result in more calls.

Se for possível, reconhe?a e recompense os colaboradores da sua equipe. Mantenha o seu time sempre em constante treinamento com testes práticos complexos envolvendo a área de atua??o. Dê feedbacks (mesmo que negativos) ao final de cada ticket realizado. Isso ajuda no desenvolvimento profissional da pessoa. Caso você tenha autonomia em rela??o a horário de trabalho do seu SQUAD, seja flexível com a entrada e saída do seu time. E o mais importante, cuide da SAúDE MENTAL do seu SQUAD. Todas essas a??es tornam um ambiente profissional mais harm?nico e produtivo.

To keep your support team motivated during high call volumes, it's important to approach the situation with empathy and understanding. Here are a few ways to help: 1. Recognize Their Hard Work: 2. Offer Small Perks 3. Give Them the Right Tools 4. Encourage Breaks 5. Provide Stress Relief 6. Flexibility 7. Foster Team Spirit 8. Be There for Them: By showing genuine appreciation and supporting them both professionally and personally, you can keep their spirits up even during challenging times.

To keep your support team motivated during busy times, show appreciation for their hard work. Offer short breaks so they can recharge. Set small goals and celebrate when they reach them. Provide fun activities or rewards for good work. Encourage teamwork, so they feel supported and connected, even when things are busy.