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Last updated on 2024年8月2日

Your supplier is falling short on quality standards. How will you negotiate for better results?

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Discovering that your supplier isn't meeting quality standards can be a significant setback. It's essential to address this issue promptly to ensure that your business continues to provide top-notch products or services to your customers. Negotiating for better results requires a strategic approach that balances firmness with understanding. As you prepare to discuss the matter with your supplier, remember that your goal is to achieve a mutually beneficial resolution that ensures quality improvements without jeopardizing the business relationship.

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Bhumika Vekariya

Fueling Company Success? with Top Talent?? | Talent Acquisition Professional???? | Bright Brain?? Follow Me
Jyrki Hyyr?nm?ki

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Patrick Twitchett

Bogged down managing the bills in your business? The Simplifier wants to Simplify it all for you with a Simple…

1 Assess Issues

Before you initiate any negotiations, thoroughly assess the quality issues at hand. Gather concrete examples and data that clearly demonstrate how the supplier's products or services are not meeting the agreed-upon standards. This information will serve as the foundation of your negotiation, providing you with solid evidence to present to the supplier. By being specific about the problems, you can avoid ambiguity and make it easier for the supplier to understand your concerns and the need for corrective action.

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Bhumika Vekariya

Fueling Company Success? with Top Talent?? | Talent Acquisition Professional???? | Bright Brain?? Follow Me
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When a supplier fails to meet quality requirements, it is important to discuss the issues in detail and their implications, make reference to any established standards, and suggest specific actions that would rectify the situation. Provide assistance or resources as required, establish a schedule for improvement, and conduct frequent progress evaluations. Stress the value of sustaining a long-term collaboration and the advantages that both parties stand to gain from raising the bar on quality.

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Jyrki Hyyr?nm?ki

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First, ensure your own feedback is accurate and fast. For supplier it’s much easier to do corrective actions if they get immediate, accurate feedback. Informing at the end of year ”your quality sucks” won’t help. Also, building bonus program where supplier has possibility earn bit extra for fault free services or products can motivate for high quality.

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Maritza Otero

Quality
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And then to assure the supplier corrective action will complete. Also babysitting the supplier manufacturing process during the first trial.

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Rui Miguel de Moreira Pires

Creative problem solver ?? Project Manager ?? Advisor, event management, and strategic planning specialist ?? Constant learner ??
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When a supplier fails to meet our expected quality standards, it's an opportunity to engage in constructive dialogue and work towards a mutually beneficial solution. Taking a strategic and collaborative approach allows us to revisit our contractual obligations and propose positive changes, such as reinforcing quality controls and fostering a culture of excellence.

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Damian Carranza

Co-Founder Ecos | Agencia de Marketing & Comunicación
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Es clave dar seguimiento y control, para la posterior evaluación del producto o servicio contratado. Detectar con anticipación los puntos de mejora, ayudaran al corto plazo intentar solucionarlos para que mejorar la calidad de la operación.

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2 Set Objectives

Determine what you aim to achieve through negotiation. Do you want the supplier to implement a quality improvement plan , provide a discount on future orders , or compensate for losses incurred due to substandard quality? Setting clear objectives will guide the negotiation process and help you stay focused on the desired outcomes. It's crucial to prioritize your goals and know what you are willing to compromise on, as negotiations often require give and take from both parties.

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Patrick Twitchett

Bogged down managing the bills in your business? The Simplifier wants to Simplify it all for you with a Simple solution. Ask me how?
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Setting boundaries from the start with clearly set criteria are key. A schedule for inspection should be fully transparent and clear penalties declared with a contractual agreement in writing means that all parties concerned will know where they stand.

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Damian Carranza

Co-Founder Ecos | Agencia de Marketing & Comunicación
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Fijar objetivos a corto, mediano y largo plazo, es la base para lograr los resultados que esperamos. También es importante, para que el proveedor sepa cual es el horizonte a alcanzar y que necesita para lograrlo.

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3 Prepare Dialogue

Preparation is key in any negotiation. Draft a dialogue plan that outlines how you will address the issues with the supplier. This plan should include the points you want to raise, the tone you wish to convey, and the questions you need to ask to understand the root cause of the quality problems. Approach the conversation with a collaborative attitude, emphasizing that your aim is to work together to find a solution that benefits both parties.

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4 Negotiate Terms

When it's time to discuss terms, be clear and assertive about what you need from the supplier to continue the partnership. Use the evidence you've gathered to back up your requests and be open to the supplier's perspective. Negotiation is a two-way street, so listen actively and be prepared to make concessions that are reasonable and do not compromise your quality standards. The goal is to reach an agreement that ensures future deliveries meet or exceed expectations.

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5 Monitor Progress

After reaching an agreement, establish a system to monitor progress and ensure that the supplier follows through with the promised improvements. This might involve scheduled check-ins , quality audits , or milestone-based evaluations . Monitoring progress is essential to hold the supplier accountable and provide reassurance that the issues are being addressed. It's also an opportunity to strengthen the relationship by showing that you are invested in the supplier's success as well as your own.

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Damian Carranza

Co-Founder Ecos | Agencia de Marketing & Comunicación
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Es clave dar seguimiento y control, para la supervisión del progreso, auditando periódicamente la operación. Detectar con anticipación los puntos de mejora, ayudaran al corto plazo intentar solucionarlos para mejorar la calidad del proyecto.

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6 Build Relations

Finally, use this experience as an opportunity to build stronger relations with your supplier . Express appreciation for their willingness to address the issues and improve quality standards. A positive, forward-looking approach can transform a challenging situation into one that solidifies trust and cooperation. Remember, a strong supplier relationship can lead to better service, reliability, and innovation, contributing to your long-term business success.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Rui Miguel de Moreira Pires

Creative problem solver ?? Project Manager ?? Advisor, event management, and strategic planning specialist ?? Constant learner ??
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From my experience in the Cardboard Industry, we can look to Raw Material Quality: Ensure the supplier sources high-quality raw materials. Consider joint audits of raw material suppliers. Machinery and Technology: Encourage the supplier to invest in modern machinery and technology that can produce consistent quality. Quality Control: Implement stricter quality control measures at different stages of production, including raw material inspection, in-process quality checks, and final product testing. Training and Development: Provide training programs for the supplier’s workforce to enhance their skills and understanding of quality standards..

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Your supplier is falling short on quality standards. How will you negotiate for better results?

1

2

3

4

5

6

7

1 Assess Issues

2 Set Objectives

3 Prepare Dialogue

4 Negotiate Terms

5 Monitor Progress

6 Build Relations

7 Here’s what else to consider

Negotiation

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Your supplier is falling short on quality standards. How will you negotiate for better results?

1

2

3

4

5

6

7

1 Assess Issues

2 Set Objectives

3 Prepare Dialogue

4 Negotiate Terms

5 Monitor Progress

6 Build Relations

7 Here’s what else to consider

Negotiation

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感谢您的反馈

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