Its time for a quality control reboot! We need to blend automation with a human touch, review processes for bottlenecks & fine-tune where needed. Technology is best when it brings people together. So lets just keep the efficiency while ensuring customer experience remains top-notch!

If service quality is dropping due to automation of processes, then it’s clear that automation has design issues. To correct that please take feedback from customers and your team where quality needs improvement. Analyse each automated process and their journey and see where it has gone wrong. Then fix it with technology and areas where human interaction is needed please do it without involving technology. Once it’s fixed then go again to customers and take their feedback whether there’s actual improvement. Review and feedback should be on continuous basis.