Last updated on
2024年9月22日
Your server crashes unexpectedly. How do you keep stakeholders informed and expectations managed?
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A server crash can create chaos, but it's your response that stakeholders will remember. To keep everyone on the same page:
- **Communicate Immediately**: Send out an initial notification acknowledging the issue and that you're working on it.
- **Provide Regular Updates**: Share progress reports, even if there's no new development, to show ongoing attention to the matter.
- **Set Realistic Timelines**: Give conservative estimates for resolution to avoid disappointment from premature promises.
How do you handle communication during technical outages? What strategies work best for you?