When helping a senior manager address team conflict, focus on seeing the situation as an opportunity to deepen collaboration. Conflicts often highlight unspoken issues—unmet expectations, differing perspectives—that, when explored, can lead to more cohesive teamwork. Encourage listening that goes beyond words, to understand each team member's driving concerns. Suggest using conflict as a way to uncover strengths and growth areas within the team. Collaborative problem-solving sessions build trust and accountability, laying a foundation for stronger connections. Handled thoughtfully, each conflict can strengthen the team’s unity and its capacity to thrive together.

Encourage them to address the root cause by facilitating open, honest conversations within the team. Remind them to stay neutral, listen actively, and focus on solutions that align with shared goals.

It is important to ensure the team all has a common understanding of the context in which they are working, what the purpose of the team is (i.e. why it exists) and what it goals are. Once this foundation is established it is important that team norms and operating rhythms are set and managed to. Conflict is not inherently a bad thing as it can lead to innovation and ensuring the best ideas are heard and implemented; so long as an appropriate and safe environment is created for the team to have the needed discussions before a final decision is made. At that point is is important that all team members honor and support the decision.

Conflict resolution is essential for effective teamwork. To help your senior manager navigate team conflicts, encourage them to listen actively, facilitate open communication, and promote compromise. By fostering a collaborative environment, they can transform conflict into opportunities for growth and innovation.