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Your senior leadership team is at odds. How do you navigate conflicting perspectives to drive success?

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When your senior leadership team is at odds, it can feel like navigating a ship through a storm. The success of your organization hinges on the ability to manage conflicting perspectives and find a path forward that everyone can commit to. As a leader, your role isn't just to make decisions, but to foster an environment where open communication and mutual respect are the norms. This means understanding the underlying interests behind positions, creating opportunities for dialogue, and guiding your team toward a shared vision. It's a delicate balance of diplomacy and decisiveness, but with the right approach, you can turn discord into a driving force for success.

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1 Assess Views

To effectively manage conflict within your senior leadership team, start by thoroughly assessing the differing views. Listen to each member's perspective without bias, ensuring you comprehend the reasoning behind their stance. This step is crucial; it allows you to identify common ground and the specific areas of disagreement. Understanding the nuances of each position will enable you to facilitate discussions that focus on interests rather than positions, paving the way for collaborative problem-solving.

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Seanne S.

Vice President of Property Management @ Sojos Capital | Certified Apartment Manager
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While this is a big key step - you also need to make sure that all understand the main company objectives. Sometimes keeping the main KPI or company goal at the head allows for bias to naturally diminish. It also allows for the "perspective" to be more goal focused vs emotionally focused.

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2 Open Dialogue

Once you've assessed the varying viewpoints, encourage an open dialogue among your leadership team members. This involves creating a safe space where each person feels comfortable sharing their thoughts and concerns. Emphasize the importance of active listening and respectful communication. By fostering an environment where leaders can freely express themselves and feel heard, you're more likely to unearth innovative solutions that might not have been considered in a more confrontational setting.

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3 Prioritize Goals

In the midst of conflicting perspectives, it's imperative to prioritize the organization's goals. Direct the conversation towards how each viewpoint aligns with the company's strategic objectives. This helps to shift the focus from individual preferences to what's best for the organization as a whole. By anchoring discussions around shared goals, you'll find it easier to guide your team towards a consensus that supports the company's long-term success.

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Ekaterina Petrakova

Director EMEA @ YesStyle | x Online and Retail P&L @ Mister Spex | x E-com and Performance @ Ace&Tate | x Marketing @ Rocket Internet
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Any confluct or unknown situation resolution means that one or both parties need to make their mind about their behavior and strategy. Choose your battles. Yes, you might be right in every signle point, however, good relations with your sentior stakehodlers are more important in the long-term. Ask yourself these questions before falling into your typical behavioural pattern when the discussion is getting hot: - How much is at stake for you with this decision? (time, effort, other resources) - Is it a one-time project when it comes to your involvement? - Are you going to work regularly with this stakeholder in the future? The answers will guide you.

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4 Leverage Expertise

Each member of your senior leadership team brings unique expertise and experience to the table. Leverage this diversity by assigning roles or tasks based on individual strengths. This approach not only promotes respect for each leader's capabilities but also helps in formulating a well-rounded strategy. When team members feel their expertise is valued and utilized, they're more likely to engage constructively in the resolution process.

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5 Build Consensus

Building consensus is a key element in managing a divided leadership team. Use the insights gathered from previous steps to identify solutions that accommodate the most critical needs of each party. It's about finding the middle ground where all can agree, even if it requires some compromise. Facilitate a collaborative decision-making process where each leader has input, reinforcing the notion that the final outcome is a collective achievement.

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6 Implement Decisions

After reaching a consensus, it's time to implement the decisions made by the senior leadership team. Ensure that roles and responsibilities in executing the plan are clearly defined, and there is accountability for the outcomes. Effective implementation requires continuous communication and monitoring to address any issues promptly. By seeing the agreed-upon actions come to fruition, the team can build trust in the collaborative process, setting a positive precedent for future challenges.

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Your senior leadership team is at odds. How do you navigate conflicting perspectives to drive success?

1

2

3

4

5

6

1 Assess Views

2 Open Dialogue

3 Prioritize Goals

4 Leverage Expertise

5 Build Consensus

6 Implement Decisions

Senior Stakeholder Management

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Your senior leadership team is at odds. How do you navigate conflicting perspectives to drive success?

1

2

3

4

5

6

1 Assess Views

2 Open Dialogue

3 Prioritize Goals

4 Leverage Expertise

5 Build Consensus

6 Implement Decisions

Senior Stakeholder Management

给文章评分

感谢您的反馈

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