leading to support team burnout? Here's how to tackle it: 1?? Set Clear Boundaries: Establish clear product and service limits in your CRM to avoid unrealistic commitments. 2?? Real-Time Collaboration: Integrate sales and support teams in your CRM to track promises and ensure both are aligned. 3?? Regular Training: Educate the sales team on how overpromising affects customer retention and support efficiency. 4?? Automate Workflows: Use CRM automation to streamline tasks and prevent overwhelming the support team. Prevent burnout and create a sustainable workflow for both teams! ???? #SalesSupportAlignment #CRMStrategy #PreventBurnout #TeamCollaboration #Kkeydos

To prevent your support team from being overwhelmed by unrealistic expectations set by the sales team, here are some strategies: Align Sales and Support Teams: Foster open communication and collaboration between sales and support. Ensure that both teams understand each other's roles, challenges, and limitations. Set Realistic Expectations: Work with the sales team to establish realistic expectations for customers. Use data-driven insights to determine achievable timelines and service levels. Implement a Feedback Loop: Encourage customers to provide feedback on their experiences. This will help identify areas where expectations are not being met and allow you to address them proactively.

Overpromising in sales can lead to significant challenges for support teams, resulting in burnout and decreased overall performance. To prevent this, it's essential to foster open communication between sales and support, ensuring both teams understand each other's capabilities and limitations. Regular cross-department meetings can help align expectations, while shared KPIs ensure accountability across the board. Additionally, providing sales teams with comprehensive product training will empower them to set realistic expectations with customers, ultimately building trust and improving long-term retention. This proactive approach not only prevents burnout but also enhances the customer experience and strengthens team collaboration.

If you don't want the sales team to overpromise, then make it difficult to overpromise by putting process constraints, like validations and approvals. At the same time, give them credits to stay within the service delivery limitations. Gamify it and get everyone involved.

Improving communication with the customer is crucial component that should be addressed. First, what’s being over promised? There’s likely a few things that come up repeatedly. Next, it’s important to uncover why this is being done. Is it being used as a value add, a closing technique, or something else entirely. There may be additional training needed to better equip the sales team with the tools to successfully execute sales calls without having to over promise.