When a sales team overpromises, it's critical to address the situation head-on to maintain trust. Start by acknowledging the gap between what was promised and what can realistically be delivered. Be transparent with the client and explain the situation clearly, while emphasizing your commitment to finding a solution. Shift the focus to what can be achieved in the current scope and propose adjusted timelines or alternative services that still add value. Keep communication consistent and ensure the client feels heard and prioritized. This way, you can realign expectations without damaging the relationship.

acknowledge the situation and clarify the scope of what can realistically be delivered. Have an open, transparent conversation with the client, explaining any discrepancies between the promises made and the actual services available. Offer alternative solutions or adjustments that align with their key objectives and ensure they still receive value. Establish clear communication going forward, setting new, realistic timelines and deliverables. Additionally, provide continuous updates to keep them informed of progress and ensure you meet or exceed revised expectations??

Your sales team has overpromised on services—now, it's time for damage control and effective expectation management. Start by acknowledging the gap openly with the customer. Transparency builds trust. Next, refocus the conversation on what you can deliver, emphasizing value and working toward alternative solutions. Set clear, realistic timelines and deliverables, and ensure consistent communication. Finally, learn from this: realign internal processes between sales and service to avoid overpromising in the future. Managing expectations well today paves the way for lasting customer relationships.

When the sales team overpromises, it's important to address the issue directly to maintain trust. Begin by acknowledging the difference between what was promised and what can be delivered. Be open and transparent with the client, clearly explaining the situation while showing your commitment to resolving it. Focus on what can still be achieved, and offer revised timelines or alternative services that provide value. Consistent communication is key—make sure the client feels heard and prioritized. By actively managing expectations and offering solutions, you can prevent damage to the relationship and even strengthen it through honest collaboration.

To manage customer expectations effectively when the sales team has overpromised on services, it's crucial to be actively involved in meetings where project scope and pricing are discussed. This includes both internal and customer meetings. As an account manager, you can proactively guide your team on realistic commitments to make to the client. During customer meetings, you can set clear expectations and moderate discussions to prevent overpromising by providing insights and clarifications. By taking this proactive approach, you can align promises with deliverable outcomes and maintain trust with the client.