In such a case, one should interact openly with the client to fully understand their new goals and priorities. Then a realistic plan should be offered for adjustments keeping the client informed at all times to ensure trust and reliability. At all stages, one should show openness to feedback to align with their vision.

Two words: Paper Trail. It is vital to document what the client requests are from the start, and to keep an updated trail as those specifications evolve. We send a follow up email to the client with bullet points from each review. I document visually with screenshots of the on-screen hen scratch from our GoTo reviews. I then use those screenshots as the first few pages of the next PowerPoint. We each keep notes in a bound notebook, sort of a daily journal, with everything dated. We have used the email trail as evidence with difficult clients. This is no joke. We update the client when changes are going to affect the end date. In an email.

En México, la actualización de las expectativas o de lo que en términos de información del proyecto se refiere se debe atender con prontitud de manera interna, pero no inmediatamente con dicho cliente, algo en lo que nos equivocamos a menudo es resolver rápido sin considerar tiempos y presupuestos. Las empresas cometen cientos de errores presupuestales por dar una respuesta inmediata. La forma de lograr hacer que el cliente no se impaciente viene desde el momento de iniciar la negociación... si tu acostumbras a tu cliente a resolver en la madrugada, de viernes en la tarde a lunes a primera hora, en minutos, en pocas horas o estamos constantemente pendientes de él, le estamos dando oportunidad de cambiar la realidad y puede ser peligroso.

When specifications change unexpectedly, the professional sees each adjustment as an opportunity to innovate. He believes that listening carefully to the client and aligning expectations transparently ensures that new demands are met without losing sight of the original vision of the project. Flexibility, coupled with clear communication, is essential to maintaining progress and building trust.