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Your IT outsourcing company is struggling to keep employees engaged. What can you do to turn things around?

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IT outsourcing is a competitive and dynamic industry that requires constant adaptation and innovation. However, it also poses many challenges for keeping employees engaged, motivated, and productive. If your IT outsourcing company is struggling to retain talent, foster collaboration, and boost morale, you need to take action to turn things around. Here are some strategies that can help you create a positive and rewarding work environment for your IT outsourcing team.

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Favour Ejimkonye

Strategic HR & Career Development Specialist | Skilled in Training, Recruitment, Employee Relations, and Compensation |…

1 Assess your current situation

The first step to improve employee engagement is to understand the root causes of dissatisfaction and disengagement. You can use various methods, such as surveys, interviews, feedback sessions, or performance reviews, to gather data and insights from your employees. You should also analyze key metrics, such as turnover rate, absenteeism, productivity, quality, and customer satisfaction, to measure the impact of engagement on your business outcomes. By assessing your current situation, you can identify the strengths and weaknesses of your company culture, policies, and practices, and prioritize the areas that need improvement.

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Favour Ejimkonye

Strategic HR & Career Development Specialist | Skilled in Training, Recruitment, Employee Relations, and Compensation | Focused on Driving People and Business Success | CHRP Candidate
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The strategies I would use to improve employee engagement within my IT outsourcing company involve establishing feedback mechanisms, implementing recognition programs, offering professional development opportunities, providing flexible work arrangements, fostering a positive work culture, investing in leadership development, ensuring clear communication about company goals, monitoring workload and addressing burnout, empowering employees with responsibilities and autonomy, and continuously reviewing and improving engagement initiatives. These efforts aim to enhance employee satisfaction, productivity, and retention for a more successful organization.

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Plamen Peev

Software Development | Talk to me about MuleSoft and Salesforce
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Here are 5 things to help with engagement: - Communicate clear expectations and recognize people for their achievements no matter big or small - Think of the team like a community driven by a set of shared vision, values and goals rather than just a company that exists to generate revenue - Make it easy for people to help their peers with the challenges they struggle with - Communicate openly that everything is work in progress and their input is invaluable - Respect and appreciate people

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2 Communicate your vision and values

One of the main reasons why employees feel disconnected from their work is the lack of alignment between their personal goals and the company's vision and values. To increase engagement, you need to communicate clearly and consistently what your company stands for, what you aim to achieve, and how you plan to get there. You should also involve your employees in the decision-making process and solicit their input and feedback on important issues. By communicating your vision and values, you can create a sense of purpose, direction, and belonging for your IT outsourcing team.

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Abigail V.

Experienced Tech Recruiter @ Simpat Tech
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Sure, here's a more refined version: Creating a culture of open communication is the foundation, for team members to feel empowered to voice their thoughts, concerns, and ideas freely. Define channels for regular feedback, such as 360 evaluations, anonymous surveys, digital suggestion platforms, and one-on-one meetings. This ensures that every employee has a voice and time or space to be heard, fostering a sense of belonging and engagement within the company.

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3 Provide learning and development opportunities

Another key factor that influences employee engagement is the opportunity to learn new skills, expand their knowledge, and advance their career. IT outsourcing is a fast-changing industry that requires constant updating and upgrading of technical and soft skills. To keep your employees engaged, you need to provide them with relevant and accessible learning and development opportunities, such as online courses, webinars, workshops, mentoring, coaching, or certifications. You should also encourage them to pursue their interests and passions, and support them with flexible schedules, resources, and recognition. By providing learning and development opportunities, you can foster a culture of growth, innovation, and excellence for your IT outsourcing team.

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4 Recognize and reward your employees

One of the most effective ways to boost employee engagement is to recognize and reward your employees for their achievements, contributions, and efforts. Recognition and reward can take various forms, such as verbal praise, written feedback, public acknowledgment, bonuses, incentives, or promotions. You should also customize your recognition and reward system to match the preferences and needs of your employees, such as offering monetary or non-monetary rewards, individual or team rewards, or formal or informal recognition. By recognizing and rewarding your employees, you can increase their motivation, satisfaction, and loyalty for your IT outsourcing company.

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Abigail V.

Experienced Tech Recruiter @ Simpat Tech
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Celebrate employee achievements and contributions. Implementing an employee recognition program that rewards outstanding performance in public like a shoutouts/kudos channel, peer recognition, employee of the week/Month/Quarter, etc. It does not have to be a monetary incentive, just a small award or public recognition can be fine.

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5 Promote collaboration and socialization

A final strategy that can help you improve employee engagement is to promote collaboration and socialization among your IT outsourcing team. Collaboration and socialization can enhance teamwork, creativity, problem-solving, and communication skills, as well as reduce stress, isolation, and conflict. You can promote collaboration and socialization by using various tools and platforms, such as chat, video conferencing, project management, or social media, to facilitate communication and coordination. You can also organize virtual or in-person events, such as meetings, workshops, games, or celebrations, to foster relationships and camaraderie. By promoting collaboration and socialization, you can create a positive and supportive work environment for your IT outsourcing team.

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Abigail V.

Experienced Tech Recruiter @ Simpat Tech
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arrange team-building activities to promote connections and teamwork among employees. Be sure to explore a variety of things to ensure all personality types can be part of it (team outings, volunteer opportunities, virtual social meetings, after-office events, tournaments, etc. These events provide valuable opportunities for team members to bond, collaborate, and strengthen their working relationships in a relaxed enviroment.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Your IT outsourcing company is struggling to keep employees engaged. What can you do to turn things around?

1

2

3

4

5

6

1 Assess your current situation

2 Communicate your vision and values

3 Provide learning and development opportunities

4 Recognize and reward your employees

5 Promote collaboration and socialization

6 Here’s what else to consider

IT Outsourcing

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Your IT outsourcing company is struggling to keep employees engaged. What can you do to turn things around?

1

2

3

4

5

6

1 Assess your current situation

2 Communicate your vision and values

3 Provide learning and development opportunities

4 Recognize and reward your employees

5 Promote collaboration and socialization

6 Here’s what else to consider

IT Outsourcing

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