During a recent telecom project, we faced a conflict between the network operations and IT support teams. The project involved integrating new monitoring tools, but network ops focused on performance while IT support prioritized compatibility, causing delays. To resolve, PM began with facilitating open dialogue, allowing both teams to voice their concerns & identify the root issue—unclear task ownership. He then clarified roles & responsibilities, defining who handled integration, testing, & deployment, reducing overlap. Finally, established a conflict resolution framework, with a project manager mediating future disputes. This improved collaboration and kept the project on track. Open communication & clear roles made all the difference.

Conflicts between the IT support and network operations teams must be resolved methodically and cooperatively: Establish a meeting with both teams to determine the root cause, which may include misaligned objectives, a lack of communication, or overlapping duties. Clearly define roles, responsibilities, and expectations for each team's project contributions. Concentrate on Common Objectives: Highlight how cooperation improves project success and the advantages for both parties. Encourage Open Communication: Designate a project manager or impartial mediator to encourage dialogue and lessen conflict.

Encouraging Empathy: Asking team members to step into each other’s shoes often helps reduce tension. Neutral Problem-Solving Frameworks: Using techniques like the "Five Whys" to focus on problems rather than personalities. Collaborative Workshops: Hosting sessions where teams co-create solutions often leads to buy-in and reduces friction. Develop RACI matrix. Clarify whether the conflict stems from miscommunication, unclear expectations, or resource constraints. Establish a conflict resolution protocol so disagreements don’t escalate. Streamline workflows and reduce friction.

Here are strategies that have worked for me: - Encourage teams to voice concerns in a constructive manner during regular check-ins or meetings. - Focus on Common Goals Reframe the discussion around shared objectives. - Establish a Mediator Role Bringing in a neutral third party, such as a project manager, can help facilitate discussions and ensure fair resolutions. - Encourage Empathy and Understanding Encourage team members to see the situation from the other team’s perspective. - Use Data to Drive Decisions When conflicts arise due to differing opinions, rely on data and facts to guide decision-making. - Document Agreements After resolving a conflict, document the agreed-upon actions and decisions to prevent future misunderstandings.

Understand the Source of the Conflict, Facilitate Open Communication, Clarify Roles and Responsibilities, Collaborate on a Shared Solution, Ensure Project Leadership is Involved, Foster Teamwork and Collaboration Moving Forward, Encourage Regular Check-ins: Set up regular meetings for both teams to align on progress, address concerns early, and keep communication flowing. This proactive approach reduces the chances of future conflicts. Document the Outcome. By addressing the conflict with clear communication, a focus on shared goals, and a structured approach to resolving differences, you can guide the network operations and IT support teams toward collaboration and a successful project outcome.