Even when network metrics look perfect, user dissatisfaction can stem from overlooked issues. To bridge this gap, consider these strategies:

• Assess user experience (UX) holistically: Conduct surveys and usability tests to understand real-world problems users face.

• Monitor app-specific performance: Check if certain apps or services are lagging, causing user frustration despite overall good metrics.

• Improve customer support channels: Ensure users have easy access to assistance when they encounter issues.

What other strategies have you found effective in addressing user dissatisfaction? Share your thoughts.