Your key appliance malfunctions during service. How can you ensure guest satisfaction remains high?
In the heat of service, an appliance malfunction can spell disaster—or an opportunity to showcase your problem-solving prowess. To keep guests smiling:
- Implement a backup plan. Have manual processes or alternative equipment ready.
- Communicate transparently with guests, explaining the situation and how you're handling it.
- Offer compensatory perks like discounts or free items to apologize for any inconvenience.
How do you turn service mishaps into moments of excellent customer care?
Your key appliance malfunctions during service. How can you ensure guest satisfaction remains high?
In the heat of service, an appliance malfunction can spell disaster—or an opportunity to showcase your problem-solving prowess. To keep guests smiling:
- Implement a backup plan. Have manual processes or alternative equipment ready.
- Communicate transparently with guests, explaining the situation and how you're handling it.
- Offer compensatory perks like discounts or free items to apologize for any inconvenience.
How do you turn service mishaps into moments of excellent customer care?