Overbooking your hotel during peak season can feel like chaos, but with the right strategies, you can manage it smoothly.

When your hotel is overbooked during peak season, handling the situation with grace and efficiency is essential. Here's how you can manage last-minute chaos:

• Communicate promptly with guests: Inform them about the situation and offer alternatives like nearby hotels.

• Offer compensation: Provide incentives such as free meals or discounts on future stays to ease guest frustration.

• Prepare your staff: Train your team to handle overbookings with empathy and to provide excellent customer service.

What strategies have you found effective in managing hotel overbookings?