Your guests are unhappy due to an overbooked reservation. How will you negotiate fair compensation for them?
When faced with overbooked reservations, it's crucial to provide fair compensation and regain your guests' trust. Here's how to smooth things over:
- Offer immediate apologies and acknowledge the inconvenience caused.
- Present alternative accommodations or services of equal or higher value.
- Provide additional perks or discounts as a gesture of goodwill for their trouble.
How do you handle overbooked situations to maintain customer loyalty? Join the conversation.
Your guests are unhappy due to an overbooked reservation. How will you negotiate fair compensation for them?
When faced with overbooked reservations, it's crucial to provide fair compensation and regain your guests' trust. Here's how to smooth things over:
- Offer immediate apologies and acknowledge the inconvenience caused.
- Present alternative accommodations or services of equal or higher value.
- Provide additional perks or discounts as a gesture of goodwill for their trouble.
How do you handle overbooked situations to maintain customer loyalty? Join the conversation.
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