Customer complaints are inevitable, but your franchise managers can turn these challenges into opportunities with proper training. Start by focusing on empathy and effective communication skills. Here's how to get started:

• Empathy training: Teach managers to listen actively and understand the customer's perspective.

• Clear communication: Equip them with scripts and techniques to communicate solutions clearly and confidently.

• Problem-solving skills: Encourage proactive thinking to resolve issues swiftly and satisfactorily.

What strategies have you found effective in training managers to handle complaints?