Last updated on 2024年9月23日

Your executive client relationship is strained. How can you rebuild trust effectively?

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Katrin Charlton, MSc, CNTC, PCC

Founder | Executive Coach I Thinking Partner | Consultant I PCC (ICF), MSc

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Neha Jalan

Global Leadership Coach & Organisational Psychologist I HR professional with 22 years of experience

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Jacopo Nicelli

Global Business Executive Coach I ICF Accredited I Professional Development I Well Being I Emotional Intelligence Coach…

Is your executive partnership on the rocks? Dive into the art of mending fences and share your strategies for restoring trust.

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Katrin Charlton, MSc, CNTC, PCC

Founder | Executive Coach I Thinking Partner | Consultant I PCC (ICF), MSc
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In my opinion, rebuilding trust depends on the root cause of the strain. It is important in this situation to address the issue openly and honestly, acknowledging any misunderstandings or mistakes. Transparency is key, and focusing on solutions rather than blame can restore confidence. Clear communication and resetting expectations are crucial steps. However, trust can’t always be rebuilt, and sometimes, parting ways might be the best outcome for both side.

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Neha Jalan

Global Leadership Coach & Organisational Psychologist I HR professional with 22 years of experience
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As an executive coach, I've learned that maintaining trust requires ongoing attention throughout the journey. I make it a point to regularly check in with my clients, both casually and formally. Casual conversations help me gauge how they're feeling about the process, while more structured reviews—typically after 3-4 sessions—offer a space to reflect on progress and goals. This proactive feedback helps me spot any signs of strain early. If trust ever becomes an issue, I address it head-on. By approaching the situation with curiosity and compassion, I aim to rebuild trust and strengthen our relationship.

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Jacopo Nicelli

Global Business Executive Coach I ICF Accredited I Professional Development I Well Being I Emotional Intelligence Coach I Psychological Safety I Stress management I Support career transitions I Cultural Intelligence
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Rebuilding trust with an executive client requires consistent effort and open communication. Start by acknowledging the strain and taking responsibility for any part you may have played in it. Engage in a candid conversation to understand their concerns, listening attentively to their feedback without becoming defensive. Address these concerns directly and work together to develop clear expectations for moving forward. Follow through on commitments and show reliability through small, consistent actions. Re-establishing trust takes time, so focus on being patient and persistent.

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Dr. Marie Roberts De La Parra (Dr. Thought)

Self Mastery Coach for Transformative Leaders | Evolve your leadership, build unshakeable resilience, and create lasting impact—in just 10 weeks. | Free Self-Mastery Check-In??(Link Below On Profile)
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To rebuild trust with an executive client, start by having an honest conversation about what’s causing the strain. Acknowledge the situation, but keep the focus on moving forward. Show through your actions—not just words—that you're committed to making things right. Consistency is key here. Deliver on your promises, even in small ways, to show that you're dependable. Make sure they feel heard and valued, and over time, trust will begin to rebuild naturally through openness, reliability, and genuine effort.

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Iesh Pratap Singh

Executive Leadership Coach | Developing Visionary Leaders | Driving Purpose-Driven Success | CEO@Winning Edge
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When an executive-client relationship gets strained, it’s a bit like when your GPS tells you to “recalculate” after missing a turn. First, acknowledge the bump in the road—both of you are human, and things happen. Start with an open conversation, owning any missteps on your side, and invite the client to share their feelings. I usually say something like, “Well, that didn’t go according to plan, did it?” Humor lightens the mood. Then, focus on small wins—rebuilding trust step by step. Show that you're still fully committed to their growth, and over time, the relationship will get back on track, GPS included!

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