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Last updated on 2024年7月25日

Your engineering team clashes with maintenance staff over priorities. How can you find common ground?

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When your engineering team and maintenance staff are at odds over priorities, tensions can mount, leading to inefficiencies and strained relationships. In facilities engineering, where both roles are crucial for the smooth operation of a building or plant, it's essential to find common ground. Engineers often focus on design, implementation, and optimization of new systems, while maintenance personnel are tasked with the upkeep and repair of existing equipment. The clash typically arises from a difference in perspective: engineers might prioritize innovation and upgrades, whereas maintenance teams might emphasize reliability and immediate operational concerns.

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1 Understand Roles

Understanding the distinct roles and responsibilities of each team can be the first step towards harmony. Your engineering team is tasked with overseeing the design and implementation of systems, ensuring they meet the necessary specifications and regulations. On the other hand, maintenance staff are the stewards of these systems' daily operation, keeping them running smoothly and addressing any issues that arise. Recognizing that both teams are essential and that their work is interconnected can foster respect and a willingness to collaborate.

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Muhammad Mahmoud

Maintenance Engineer at City Glass
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I see the following steps will be helpful, Communication: Foster open dialogue between teams. Regular meetings can help align priorities. Shared Goals: Emphasize that both teams contribute to overall success. Collaboration: Involve both teams in decision-making to balance short-term needs with long-term goals. Remember, empathy and active listening are key. Understand each other’s challenges and work together toward shared objectives.

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2 Open Dialogue

Encouraging open dialogue between the engineering and maintenance teams can lead to better mutual understanding and more effective collaboration. Schedule regular meetings where both teams can discuss their challenges and viewpoints. This creates a platform for each side to express their concerns and for all parties to understand the impact of their decisions on the other's work. When both sides are heard, it becomes easier to prioritize tasks that serve the broader goals of the facility.

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3 Set Priorities

Setting clear, shared priorities is crucial to align the engineering and maintenance teams. Begin by identifying the most critical systems that require attention, whether it's due to safety, legal compliance, or operational necessity. Once these are agreed upon, you can develop a joint plan that addresses both the immediate needs of the maintenance staff and the longer-term projects of the engineering team. This approach ensures that both teams work towards a common objective, reducing conflict over resource allocation.

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4 Compromise Solutions

Finding compromise solutions often involves a bit of give-and-take from both teams. For instance, engineers might need to appreciate the maintenance team's need for easy access to equipment for repairs, which could mean rethinking a design that is too complex or hard to service. Conversely, maintenance staff might need to accommodate temporary disruptions when engineers are rolling out necessary system upgrades. Cultivating a culture of compromise can lead to innovative solutions that satisfy both operational efficiency and maintenance accessibility.

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5 Shared Training

Implementing shared training sessions can bridge the knowledge gap between engineering and maintenance teams. These sessions can cover the operational principles of new systems, maintenance best practices, and troubleshooting techniques. When both teams have a better understanding of each other's work, they can more effectively communicate and collaborate. Shared training not only improves team cohesion but also enhances the overall skill set within the facility.

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Muhammad Mahmoud

Maintenance Engineer at City Glass
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To find common ground between your engineering team and maintenance staff, consider cross-training. Here's how: 1. Engineering Team Training: - Maintenance Basics: Provide engineering team members with insights into maintenance processes, including preventive maintenance, troubleshooting, and emergency repairs. - Hands-On Experience: Arrange shadowing opportunities where engineers observe maintenance tasks firsthand. 2. Maintenance Staff Training: - Engineering Concepts: Familiarize maintenance staff with engineering principles, system designs, and technical documentation. - Problem-Solving Techniques: Teach basic troubleshooting skills and encourage critical thinking.

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6 Celebrate Success

It's important to celebrate successes as a unified team. When a project is completed or a complex repair is successfully executed, acknowledging the contributions of both the engineering and maintenance teams can boost morale and reinforce the value of collaboration. Recognizing shared achievements helps build a positive work environment where everyone feels appreciated and motivated to work together towards common goals.

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Muhammad Mahmoud

Maintenance Engineer at City Glass
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Yes, Celebrating success together can foster a positive atmosphere and bridge gaps between teams. Here's how: 1. Recognition:Acknowledge achievements publicly. Highlight successful projects, whether it's an efficient system design by the engineering team or a quick maintenance fix. 2. Joint Efforts:Organize joint events or team-building activities. Consider team lunches, outings, or awards for collaborative efforts. 3. Shared Goals: Remind both teams that their work contributes to overall facility success. Emphasize the collective impact. 4. Feedback Loop: Regularly discuss wins and challenges. Use these discussions to improve processes and align priorities. celebrating success builds camaraderie and reinforces a sense of unity.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Your engineering team clashes with maintenance staff over priorities. How can you find common ground?

1

2

3

4

5

6

7

1 Understand Roles

2 Open Dialogue

3 Set Priorities

4 Compromise Solutions

5 Shared Training

6 Celebrate Success

7 Here’s what else to consider

Facilities Engineering

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Your engineering team clashes with maintenance staff over priorities. How can you find common ground?

1

2

3

4

5

6

7

1 Understand Roles

2 Open Dialogue

3 Set Priorities

4 Compromise Solutions

5 Shared Training

6 Celebrate Success

7 Here’s what else to consider

Facilities Engineering

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感谢您的反馈

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