Last updated on
2025年3月15日
Your end-users are giving conflicting feedback. How do you handle this in your QA process?
How do you navigate mixed user feedback in QA? Share your strategies and experiences.
Last updated on
2025年3月15日
Your end-users are giving conflicting feedback. How do you handle this in your QA process?
How do you navigate mixed user feedback in QA? Share your strategies and experiences.
1 个回答
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I categorize the conflicting feedback based on functionality, usability, and environment specifics. Then, I reproduce the scenarios shared by each user to understand the context and validity of their feedback. I collaborate with product owners and developers to prioritize issues aligned with business goals. Patterns or common pain points are identified and addressed first. Regular feedback loops are maintained to keep users informed about resolutions. This systematic approach ensures balanced handling without compromising quality.