When your drivers encounter issues with an unresponsive dispatcher, it's crucial to address the problem swiftly to maintain smooth operations. Here's how you can tackle this challenge:

• Implement backup communication channels: Ensure drivers have alternative ways to reach the dispatcher, such as secondary phone numbers or messaging apps.

• Regularly review dispatcher performance: Conduct frequent check-ins and performance reviews to identify and resolve issues proactively.

• Provide dispatcher training: Invest in ongoing training to improve dispatcher responsiveness and problem-solving skills.

Have you faced similar issues? Share your strategies for keeping operations smooth.