Your direct report is resistant to feedback on their performance. How can you break through their barriers?

1 Build Trust

Building trust is the cornerstone of any successful supervisor-report relationship, especially when it comes to discussing performance. When your direct report resists feedback, it's essential to consider the trust factor. Have you established a rapport that makes them feel safe and valued? Trust is earned through consistent, fair interactions and by showing genuine interest in their professional development. Start by ensuring that your feedback is balanced, offering recognition for strengths as much as guidance on areas for improvement. This approach can soften resistance and open the door to more productive conversations.

2 Listen Actively

Active listening is a powerful tool in overcoming resistance to feedback. When you give your full attention and show that you understand their perspective, your direct report is more likely to feel respected and heard. This doesn't mean you have to agree with everything they say, but acknowledging their feelings and viewpoints can diffuse defensiveness. Ask open-ended questions to encourage them to express their thoughts and concerns. By doing so, you can identify the root of their resistance and tailor your feedback to address those specific issues.

3 Frame Feedback

How you frame your feedback can significantly impact how it's received. Avoid making it personal or sounding accusatory; instead, focus on behaviors and outcomes. Use specific examples to illustrate your points and explain the impact of their actions on the team and organization. This technique helps to depersonalize criticism and makes it easier for your direct report to see the feedback as constructive rather than punitive. Ensure that your language is clear, direct, and supportive, aiming to empower rather than discourage.

4 Set Goals

Setting clear, achievable goals can transform resistance into motivation. Work with your direct report to establish performance objectives that are SMART: Specific, Measurable, Achievable, Relevant, and Time-bound. This framework gives them a clear roadmap for improvement and helps them see feedback as a stepping stone to these goals. Celebrate milestones along the way to reinforce positive behavior and show that you are invested in their success. By making the path forward clear and collaborative, resistance can give way to a shared commitment to progress.

6 Follow Up

Consistent follow-up reinforces the importance of the feedback you've provided and shows your direct report that you are serious about their development. Schedule regular check-ins to discuss progress, address new challenges, and adjust goals as necessary. This ongoing dialogue keeps the lines of communication open and demonstrates that you are attentive to their efforts to improve. It also provides an opportunity to offer additional praise or redirect efforts, ensuring that resistance doesn't re-emerge as an obstacle to growth.