There are various ways by which we can reveal service performance gaps. The data collected via emails, chats, call logs, social media interaction can be used to assess customer sentiments. based on this, a common theme or pattern can be identified and that help to address any issues and help us bridge any gaps.

To enhance performance, create a strong feedback loop, analyse reoccurring issues, and prioritise actionable results. Encourage cross-functional collaboration and ensure open communication across teams. Implement targeted adjustments based on feedback, and regularly evaluate findings to refine methods, therefore improving overall service performance and customer satisfaction.

El punto clave está en identificar exactamente dónde están las brechas para atacar esos puntos específicos. De esa manera se tiene claro con cuáles clientes hablar, que herramientas utilizar para mejorar y asignar los recursos necesarios. Otro elemento importante después de entender lo que dicen los clientes es medir cómo las acciones que tomamos están reduciendo las brechas. Con medición me refiero a hacer también ajustes hasta encontrar aquello que funcione. Cuando se trata de atender el feedback de los clientes, es necesario ser flexible e iterar hasta encontrar lo que rinde buenos resultados.

To align customer feedback for better results, I believe it's important to analyze recurring issues from customer insights and service metrics. By identifying common pain points, you can create targeted improvements that address the root causes. Regularly communicating with teams, sharing feedback, and making sure they understand how their actions impact customer satisfaction helps too. Continuous feedback loops, where you listen to customers, act on their input, and track changes over time, are key to making sustainable improvements in service quality.