Share the relevant details using different methods .This will increase visibility and improve the chances it'll be read. Share the info on your professional social network and also along your team members . Spread the info on your internal systems and encourage people to share the info

I think the best way to handle customers with different tech abilities is to gauge their comfort level right away. If they're tech-savvy, I keep things quick and straightforward. But if they seem less confident, I take my time, explaining everything step by step in simple terms. It’s all about being patient and adjusting how I communicate so they feel supported, no matter their skill level.