Your customer's computer repair is delayed. How do you handle their escalating frustration?
When a customer's computer repair is delayed, empathy and proactive communication are your best tools. To ease their concerns:
- Acknowledge their frustration and apologize for the inconvenience. This validates their feelings.
- Provide a clear explanation of the delay and an updated timeline for completion. Transparency builds trust.
- Offer compensation or a token of appreciation for their patience, like a discount on future services.
How do you turn service delays into opportunities for building customer loyalty?
Your customer's computer repair is delayed. How do you handle their escalating frustration?
When a customer's computer repair is delayed, empathy and proactive communication are your best tools. To ease their concerns:
- Acknowledge their frustration and apologize for the inconvenience. This validates their feelings.
- Provide a clear explanation of the delay and an updated timeline for completion. Transparency builds trust.
- Offer compensation or a token of appreciation for their patience, like a discount on future services.
How do you turn service delays into opportunities for building customer loyalty?
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