To enhance your customer service, start by integrating essential technologies that streamline operations and improve customer interactions. Consider these key upgrades:

• Implement a CRM system: A Customer Relationship Management \(CRM\) system centralizes customer data, making it easier to track interactions and personalize service.

• Adopt AI chatbots: AI-powered chatbots handle common inquiries 24/7, reducing wait times and freeing up human agents for complex issues.

• Use omnichannel support: Ensure seamless communication by integrating various channels like phone, email, and social media into a single platform.

Which tech upgrades have made the biggest impact on your customer service?