Your customer is furious after feeling ignored in Customer Service Operations. How do you calm the storm?
A furious customer can feel like a tempest in your day. To turn the tide, consider these strategies:
- Acknowledge their feelings. Show genuine concern and validate their frustration.
- Offer a solution. Act swiftly to rectify the issue or provide an alternative that meets their needs.
- Follow up post-resolution. Ensure they're satisfied with the outcome and feel valued as a customer.
What strategies do you find effective for soothing an angry customer?
Your customer is furious after feeling ignored in Customer Service Operations. How do you calm the storm?
A furious customer can feel like a tempest in your day. To turn the tide, consider these strategies:
- Acknowledge their feelings. Show genuine concern and validate their frustration.
- Offer a solution. Act swiftly to rectify the issue or provide an alternative that meets their needs.
- Follow up post-resolution. Ensure they're satisfied with the outcome and feel valued as a customer.
What strategies do you find effective for soothing an angry customer?
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