A client that requests sensitive information about another client needs to be reasoned with that personal identifying information or PII is a topic that is protected by law depending upon the country. Explain the situation and how you’d provide the same service to them to protect their sensitive information.

En discusiones delicadas, mi enfoque es escuchar activamente y mantener la calma. Creo en abordar el tema con empatía y claridad, evitando la confrontación directa. Prefiero enfocarme en soluciones, buscando puntos en común y proponiendo alternativas que beneficien a todas las partes, siempre respetando las diferentes perspectivas.

Did your colleague share confidential information in public? Find out how to approach this situation with care! What strikes me is how challenging it can be to deal with sensitive issues. In my opinion, the biggest obstacle is finding the right tone for the conversation without creating defensiveness. Have you ever stopped to think about your biggest difficulty? Often, people may not realize the impact of what they said. Be careful: avoid approaching the subject in an accusatory way, as this can make the situation worse. Want a practical tip? Call for a private conversation and explain how confidentiality is important to everyone. This can help to reinforce trust in the workplace! Did you like it? Give it a like!

Abordar a un compa?ero que ha revelado información confidencial requiere mucho tacto y discreción. Elegir un lugar privado y adecuado para la conversación es clave, asegurando que ambos se sientan cómodos. Expresar la preocupación de manera calmada y objetiva, evitando acusaciones. Se deben explicar las posibles implicaciones de su acción, como la pérdida de confianza o problemas legales. Finalmente hay que escuchar su perspectiva y ofrecerle apoyo para entender la importancia de la confidencialidad, reforzando así la necesidad de cuidar la información sensible en el futuro.

The best approach is to address it privately and promptly. Start by choosing a quiet, private setting where you can talk without interruptions. Be direct - acknowledge their perspective but stress the importance of confidentiality. Use "I" statements to express your concerns, like, "I noticed that some sensitive details were shared in the meeting earlier, and I'm worried about the impact." Offer to help them understand the boundaries of what can be shared publicly. This conversation isn't about blame but about safeguarding the team's trust and integrity, but also ensuring they understand the short and long term consequences if it happens again.