Managing a clashing concierge team during a high-profile event requires quick, decisive action to maintain service quality.

When your concierge team starts clashing at a critical moment, it's essential to swiftly address the discord to keep the event running smoothly. Here's how you can manage the situation effectively:

• Hold a quick team huddle: Address the issues head-on, emphasizing the importance of teamwork and focusing on the event's success.

• Reassign roles if necessary: Shift responsibilities to defuse tension and ensure everyone is focused on their tasks.

• Provide support and mediation: Offer immediate conflict resolution and encourage open communication to rebuild harmony.

How do you handle team discord during high-pressure events? Share your strategies.