Your company's system just crashed. How can you quickly bounce back from a major IT failure?

To quickly bounce back from a major IT failure, first, immediately assess the scope of the crash and identify the root cause. Activate your incident response plan, involving key team members to mitigate further damage. Communicate transparently with stakeholders about the situation and steps being taken. If possible, restore services from backups or failover systems. Prioritize critical systems to minimize downtime. After stabilizing the situation, conduct a post-incident review to identify areas for improvement and prevent future occurrences.

First, figure out how bad the problem is. Check which systems are affected and how serious the issue is. This helps you decide which systems need fixing first. Determine if it’s a hardware problem, a software crash, or a security breach. Once you know the cause, you can tackle the problem more effectively. Keep everyone informed about what’s happening and what you’re doing to fix it. Communication is important during this time to ensure everyone knows what’s going on.

Primeiro, acione imediatamente o plano de recupera??o de desastres para minimizar o impacto. Em seguida, reúna a equipe de TI para identificar a causa raiz e aplicar uma solu??o temporária, se possível. Priorize a comunica??o clara com todos os envolvidos, mantendo-os informados sobre o progresso. Trabalhe para restaurar o sistema o mais rápido possível, utilizando backups e redundancias disponíveis. Após a recupera??o, conduza uma análise pós-incidente para identificar falhas e implementar melhorias. Documente o ocorrido e revise processos para fortalecer a resiliência da infraestrutura de TI.

Primeiro, eu acionaria o plano de recupera??o de desastres já estabelecido, mobilizando a equipe para identificar rapidamente a causa raiz. Em paralelo, manteria comunica??o constante com as partes interessadas, informando o progresso. Priorizaríamos a restaura??o dos servi?os críticos enquanto trabalhamos na corre??o completa. Após a recupera??o, conduziríamos uma análise detalhada para prevenir futuros incidentes

Normally we would call this a business continuity plan which often will incorporate the DRP and other procedures to ensure the business is not interrupted during the failure/outage.

After you’ve figured out the damage, look at your disaster recovery plan (DRP). This plan should tell you how to get things back to normal, including how to use backups and who does what. If you don’t have a DRP, start creating one for next time. For now, focus on getting the most important functions running again. You might need to switch to backup servers or use cloud services to keep things going. Make sure to record everything you do, as this will help you improve your plan for future incidents.

Once you know what’s wrong and have your recovery plan ready, start fixing things. This might mean restoring data from backups or repairing and rebooting systems. If you’re using a cloud service, follow their guidelines for getting things back on track. It’s important to be careful and not rush, as mistakes can make things worse. Keep everyone updated on how the restoration is going so that your team and stakeholders are informed throughout the process.

After fixing the systems, you need to test everything thoroughly to make sure it works properly. Check all important systems and apps to ensure data is correct and there are no leftover problems from the crash. Watch for any signs of instability or recurring issues, which could mean the fix wasn’t complete. The aim is to find and fix any remaining problems before they impact users or clients.

Once everything is back to normal, hold a meeting to review the incident. Discuss what went wrong and how it was managed. This helps you learn from the experience and improve your IT strategies. Look at every step of the response, from the initial reaction to the final fix, and figure out what worked well and what didn’t. Use this feedback to update your disaster recovery plan and make changes to prevent or lessen similar problems in the future.

I would disagree, simply updating a DRP is not the solution. Running table top exercises with your BCP and testing your plan often is the necessity here to reduce your lessons learned.