Professional or personal support is a powerful for motivation and inspiration, help your colleague to offer support in the client conversation through your resources and teams.Encourage self care by tàking timely breaks for stress relief.

Maybe, help them strategize and reframe. Guidance: Assist your colleague in clearly defining the conversation's objectives and anticipating potential challenges. Encourage them to reframe the situation as an opportunity to address concerns and build trust. E.g., “What’s the outcome you want? Let’s map out responses to potential objections so you feel confident addressing them.” Impact: This equips them with a structured approach, reducing anxiety and increasing their effectiveness.

Role-play together: Help them practice the conversation to prepare for different scenarios. Share experiences: Offer advice based on similar challenges you’ve faced. Provide resources: Recommend useful articles, tools, or scripts to guide them. Be a sounding board: Listen to their concerns and offer reassurance. Encourage breaks: Remind them to relax and recharge before the discussion.

A support is a powerful means of motivation yet an enzyme triggering the brain reward system building resilience & optimism. 1. Allow your colleague time to express their feelings. 2. Advice your colleague to have a practise of 15 mins of expressing emotions through writing everyday. It's a powerful technique to release tensions & to cope up with the situation. 3. Practise mindful techniques such as visualization & cognitive restructuring which can leverage brain's plasticity thereby allowing your colleague to reframe critical situations positively. 4. While conversing with tough clients it's vital to work with a calm mind. So train your colleague with breathing techniques triggering the parasympathetic nervous system which play vital role.

I support colleagues in tough situations by being a steady, empathetic presence and helping them navigate challenges collaboratively. For instance, I might step in to share the workload during a crunch period or facilitate a brainstorming session to address a specific issue, ensuring they feel supported and not alone in facing difficulties.