A coffee machine breakdown during rush hour can test your service skills, but it's also an opportunity to showcase your adaptability. To keep customers satisfied, consider:
- Offering complimentary snacks or discounts on future purchases while they wait.
- Suggesting alternative beverages that are available and highlighting their appeal.
- Maintaining a positive attitude and engaging with customers to make the wait more enjoyable.
How have you turned a service failure into a customer success story?