Primer cosa es oír. Entender lo que cliente está reportando. Buscar la empatía para absorver todo el entendimiento de la reclamación y llevar para dentro de la empresa. Segundo es agradecer por la acción del cliente, pues él está tando la oportunidad para no perderlo como cliente.

When a client's feedback clashes with your service standards, it’s essential to navigate the situation thoughtfully. Start by actively listening to their concerns and acknowledging their perspective. Clearly explain your service standards and the rationale behind them, while also expressing a willingness to understand their needs. Look for areas where you can find common ground or make adjustments without compromising quality. By fostering open communication and demonstrating flexibility, you can turn the situation into a collaborative effort that enhances both client satisfaction and service excellence. #CustomerService #AI #CustomerSupport #Feedback #ConflictResolution #CustomerExperience #AIinCustomerService

When a client’s feedback clashes with your service standards, it’s essential to approach the situation with an open mind. First, listen closely to understand their perspective—sometimes, their feedback uncovers insights that can improve your service. At the same time, stand by your core values and communicate why certain standards exist. Striking the right balance involves clear, respectful dialogue and finding a middle ground that aligns with both client expectations and your quality of service. This way, you maintain integrity while also showing a willingness to adapt and grow. We offer customized solutions to our clients. Because we know every client’s need is unique. We encourage constant constructive feedback from our stakeholders.

Navigating client feedback that clashes with service standards requires a strategic and empathetic approach. First, actively listen to the client’s concerns, acknowledging their feelings and demonstrating that their feedback is valued. Then, clarify the specific service standards, explaining the rationale behind them while remaining open to discussion. This dialogue fosters trust and transparency. If possible, seek to find common ground by offering tailored solutions that address the client’s needs without compromising core standards. Finally, document the feedback for continuous improvement, ensuring clients feel heard and reinforcing a commitment to exceptional service.

Defining the Clash point: mining feedback for insights, where it is important to find the right RCA of the this feedback, sometimes it is the standards, some other it is the way we communicate it. if it is the standards, you build a case (supported by detailed data) and share it with the internal stakeholders to either fix it if possible, and if not, understand the limitation of these standards and the areas where you can navigate. if it is the communication: then you have a lot of work to do: - Identify where we fail (using data supported insights) - Define, measure and analyze. - Devising how to fix it techniques. - Build and execute the training plan and change management. - Assessment periodically. - Move from project to BAU.