Your client's expectations are sky-high. How can you manage them with empathy?
When clients aim for the stars, grounding their expectations with empathy is key. Here are strategies to achieve balance:
- Establish realistic boundaries by communicating capabilities and limits upfront.
- Listen actively to understand their perspective, validating concerns without overpromising.
- Provide regular updates, setting a transparent timeline for deliverables to avoid misunderstandings.
How do you ensure client expectations are met while maintaining a strong relationship?
Your client's expectations are sky-high. How can you manage them with empathy?
When clients aim for the stars, grounding their expectations with empathy is key. Here are strategies to achieve balance:
- Establish realistic boundaries by communicating capabilities and limits upfront.
- Listen actively to understand their perspective, validating concerns without overpromising.
- Provide regular updates, setting a transparent timeline for deliverables to avoid misunderstandings.
How do you ensure client expectations are met while maintaining a strong relationship?
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