When a client is upset, it's crucial to handle the situation with care and understanding. Here’s how you can respond with empathy:

• Listen actively: Give your full attention to the client, acknowledging their feelings without interrupting.

• Validate their emotions: Show understanding by saying things like, "I can see why you're upset."

• Offer a solution: Propose actionable steps to resolve their issue, ensuring they feel heard and valued.

How do you handle upset clients? Share your strategies.