When a client is unhappy with our sales team, the first step is to understand what caused their dissatisfaction. By actively listening, we can identify the root of the problem and find the right solution. Providing feedback, offering clear direction, or assigning a more suitable salesperson will help us build better rapport and regain their trust.

Zavisi prvo ?ime je ta?no klijent nezadovoljan: njihovim u?inkom, pona?anjem, radom, zalaganjem,... Obi?no prvo razgovaram s klijentom na ovu temu, zatim sa zaposlenima i pojedina?no i ponaosob. Tek posle tih razgovora dobijamo teme koje mo?emo dalje procesuirati, kao i definisati akcione korake, pratiti ih, mentorisati,...

You apologize- in person- at thier place of business... you demand your rep. to do the same and to advise the client he/she will come off of their account and will ensure that if they choose to stay with your company, that he/she will work with the transition team for as many hours necessary to do a full and complete hand off. This frontal address will reveal that the client, most likely, wasn't as dissatisfied as they first thought.

Client dissatisfaction: a golden opportunity in disguise! When a client expresses unhappiness with their sales team, it's time to listen closely and dig deeper. This feedback is invaluable for uncovering pain points and unmet needs. Start by acknowledging their concerns and asking probing questions. What specific issues are they facing? How is it impacting their business? Then, present a tailored solution that addresses these challenges. Perhaps it's advanced sales training, new CRM implementation, or a complete sales process overhaul. Position yourself as a strategic partner, not just a vendor. Demonstrate how your expertise can transform their sales performance and drive results.

Creating a sales opportunity w/ an unhappy customer starts w/ initiating a reset conversation to open them to having a conversation about their dissatisfaction & what you're commitment is to resolve all issues, recommit to exceptional service & meeting expectations to prove your value moving forward.??"What I want for you is to feel we're a resource to help you succeed. Given your experience w/ us-I owe you an apology for not delivering on what you needed & what we did to upset you & hurt our relationship. That’s why I need your help hitting the reset button on our relationship so you can achieve results you want & we can create a valued relationship to reach your goals. Are you open to discussing?" Deliver first. You have to earn the sale.