When a design doesn't hit the mark, it's crucial to pivot effectively. Here's how to turn that dissatisfaction into approval:
- Actively listen and acknowledge their concerns to show you understand and value their feedback.
- Offer specific alternatives that address their issues, illustrating how these changes meet their objectives.
- Set clear expectations for the revised timeline and next steps to rebuild trust and confidence in the process.
How do you handle client dissatisfaction? Share your strategies.
As a civil engineer with around three years of experience, I handle client dissatisfaction by first actively listening to their concerns, ensuring they feel heard and valued. I then offer specific alternatives that directly address their feedback, demonstrating how these changes align with their objectives. I present visual aids or models to clarify my proposed solutions. Additionally, I set clear expectations for a revised timeline and outline the next steps, fostering transparency and rebuilding trust. By maintaining open communication and involving the client in the decision-making process, I can transform their dissatisfaction into approval and strengthen our working relationship.