Your client is unhappy with your coaching results. How can you turn their dissatisfaction into success?

To turn a client's dissatisfaction with your coaching results into success, start by actively listening to their concerns to fully understand the issues. Address these concerns by collaboratively developing a tailored action plan that aligns with their goals and expectations. Implement immediate adjustments, maintain transparent communication, and regularly review progress to ensure continuous improvement and client satisfaction.

Arrange for a progress review meeting. The goal is to gather information and identify the gaps. 1. Listen actively, with no interruptions, and pay attention to their words and emotions 2. Ask clarifying questions to help you understand what didn't meet their expectations. these questions will help you identify the gaps in the coaching 3. Offer revised coaching options, focus on gaps 4. Be very clear on your limitations (transparent) and offer connections to other coaching services that might be the best fit where the client is not comfortable continuing. 5, if the client opts to continue, set clear expectations in the future and 6. Go the extra mile to offer additional resources, and show your commitment to the process.

Yes, by listening more intently without doubt, but more significantly by making sure you ask the correct questions to help the client overcome any obstacles or resistance in the way of your advice or guidance so they may achieve their best results.

To address client dissatisfaction, start by working backwards from your end goal. Break down each step and activity leading to mini goals tied to the overall objective. Seek feedback from your client on each step: Do they agree with the coaching plans? Do they believe these activities should achieve the goals? Ask where they see a need for change and compare it with similar past experiences. This collaborative approach ensures alignment and helps identify areas for improvement, turning dissatisfaction into a roadmap for success.

After gathering feedback from your client and reflecting on your coaching plan, reset goals. Large goals like increasing average contract value or decreasing sales cycle are north stars, not coaching plans. Set mini goals with specific activities that lead to those mini goals, essential for achieving the overall objective. Incorporate feedback from your team and observe their behaviors and patterns. This approach ensures that the goals are realistic, actionable, and aligned with both your client’s needs and your coaching strategy, turning dissatisfaction into a structured plan for success.

After implementing new strategies and goals, regularly evaluate progress using various metrics and systems like CRM data. This helps identify if further changes are needed and keeps your client updated. Consistently monitoring and sharing progress demonstrates your dedication to their success. Show them the effort you put into reflecting, creating change, implementing it, and tracking outcomes. This proactive approach builds trust and showcases your commitment to achieving their goals, turning dissatisfaction into a positive and productive relationship.