Your client is unable to access the training platform. How can you effectively address their frustration?
Technical glitches can be a major source of frustration. Here's how to alleviate your client's stress when they can't access the training platform:
- Reassure the client that their issue is being taken seriously and will be resolved promptly.
- Provide alternative means of accessing the material, such as sending files directly or offering a temporary workaround.
- Keep the client updated on progress, including estimated times for fixes and any steps they can take.
How do you tackle tech troubles with clients? Share your strategies for keeping peace and productivity high.
Your client is unable to access the training platform. How can you effectively address their frustration?
Technical glitches can be a major source of frustration. Here's how to alleviate your client's stress when they can't access the training platform:
- Reassure the client that their issue is being taken seriously and will be resolved promptly.
- Provide alternative means of accessing the material, such as sending files directly or offering a temporary workaround.
- Keep the client updated on progress, including estimated times for fixes and any steps they can take.
How do you tackle tech troubles with clients? Share your strategies for keeping peace and productivity high.
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