Your client is not tech-savvy in IT Consulting. How do you navigate the project successfully?

Are you aiming to improve your client communication skills in project management? Effective communication is crucial! When updating clients, use clear, non-technical language. Steer clear of jargon and complex terms. Remember, technology can be daunting for some, so maintain a friendly, relatable tone. Clearly define project details such as scope, timeline, budget, deliverables, and communication methods. Utilise online or face-to-face meetings for better clarity.

Start by thoroughly understanding your client's business needs and objectives. Conduct detailed discussions to identify their pain points, goals, and expectations for the project. By focusing on their specific needs, you can tailor your solutions to align with their business priorities. This understanding forms the foundation for a successful project, ensuring that the technical aspects are directly relevant to their business outcomes.

1. Simplify Language: Use clear, non-technical terms. 2. Educate Gradually: Provide basic explanations and tutorials. 3. Set Realistic Goals: Outline achievable milestones. 4. Regular Updates: Offer frequent, straightforward progress reports. 5. Be Patient: Address questions with understanding and clarity.

Para llevar a cabo un proyecto de TI con un cliente que no es experto en tecnología, sigue estos pasos: Comunicación clara y sencilla: Evita la jerga técnica y explica los conceptos de manera accesible. Definición de expectativas: Asegúrate de que el cliente entienda los objetivos, el alcance y los beneficios del proyecto desde el inicio. Presentación de avances visuales: Usa gráficos, diagramas o ejemplos visuales para ilustrar el progreso. Feedback continuo: Mantén una comunicación abierta para recibir y ajustar según las necesidades del cliente. Soporte y capacitación: Proporciona formación básica y soporte para garantizar que el cliente se sienta cómodo con las soluciones implementadas.

Un exercice que j'aime bien faire pour comprendre les besoins est d'avord d'écouter comment le client travaille actuellement. Je cerne mieux comme ?a son rapport à l'outil, le type de résultat qu'il attend et les difficultés qu'il rencontre. La discussion commence souvent sur l'énoncé de problème et en discutant, on peut mettre en évidence ce qui fonctionne. On peut alors ouvrir la porte à l'expression des attentes sous forme de résultat indépendamment de la faisabilité technique actuelle. Et c'ets très intéressant de pouvoir intégrer dans les solutions proposées ce qui aide les ambitions et ce qui règle les soucis. C'ets plus pragmatique et plus économique.

Clear and concise communication is essential when working with a client who may not be familiar with IT concepts. Avoid using technical jargon or overly complex language. Instead, explain things in plain terms, ensuring that your client fully understands the project’s scope, timelines, and deliverables. Regular updates and transparent communication will keep them informed and engaged throughout the process.

Sur la communication, il y a trois axes que j'utilise. Le premier consiste à utiliser des analogies pour rendre les solutions techniques accessibles, des armoires de rangements, des coffres à clés... Le second est de poser des écrits qui lie les attentes aux actions en nommant les solutions pour donner des points de repaires Le troisième est le dessin, représenter sous une forme graphique un chemin, un procédé d'une solution est toujours plus digeste. En combinant tout cela, on se force à simplifier notre discours et on améliore l'apprentissage. Ce qui réduit l'écart d'incompréhension qu'il peut y avoir quand on lache un terme technique par mégarde. Et je suis toujours surpris de la curiosité que ?a éveille chez mes interlocuteurs.

I find that using real-world analogies can be very effective. For instance, when explaining cybersecurity, I might say, 'Imagine your computer as a house. Firewalls are like locks on your doors, and antivirus software is like a security guard.' This helps clients visualize the concepts. - Translate technical terms into layman's terms. For example, instead of saying "cloud infrastructure," you could say "online storage and computing." - Use diagrams, flowcharts, and analogies to explain complex concepts. A picture is often worth a thousand words. - Schedule regular meetings or check-ins to ensure everyone is on the same page. Use these opportunities to clarify any misunderstandings.

Olha só, n?o é que vai de encontro com minha última contribui??o aqui? Sim galera, evitar jarg?es e termos técnicos sempre que possivel. Os startuperos de plant?o, bora fazer um "braistorm" e entender de uma vez por todas, ensinem como se ensinassem uma crian?a, leve, sem mais barreiras. Ensinar os nossos semelhantes a se introduzirem na tecnologia é mais do que trabalho, é nossa miss?o para evolu??o.

Introduce technical concepts and solutions gradually, in manageable pieces. Provide basic explanations and context, helping your client build their understanding step by step. Offer resources such as tutorials, glossaries, or simplified diagrams to aid their learning. By gradually educating your client, you empower them to make informed decisions without overwhelming them with too much information at once.

?? Gradual education is crucial when working with non-technical clients. Simplifying complex concepts into clear, actionable insights builds trust and ensures they stay engaged. Tailoring explanations to their project stage boosts understanding and accelerates decision-making. This approach strengthens client confidence, reduces misunderstandings, and fosters a productive partnership where they can contribute strategically to the project's success.

Il faut nommer les solutions pour fournir des points de repères, en paralllèle des méthodes. Par exemple, je préconise LastPass comme coffre-fort numérique. Je vais "marteler" le mot LastPass pour que le client comprenne que c'est son outil technique qui l'aide à structurer sa sécurité autour des mots de passes. je ne parle pas de 2FA ou SSO, j'ouvre la porte à la découverte à son rythme et ses envies. Quand j'explique les procédés, je donne aussi les références, éditeurs, vidéos tierces, concurrents, ce qui permet de consommer une autre information à la demande. Ce que j'aime c'est surtout laisser la main et écouter ce qui est compris par la démonstration de l'usage. A ses c?tés, l'apprentissage est plus efficace.

I often start by sharing a brief overview of the technology. Then, I ask, 'Have you heard of [related technology or concept]? How does it work?' This allows me to gauge their understanding and adjust my explanations accordingly. Don't overwhelm your client with technical information. Introduce concepts gradually with opportunities for them to ask questions. - Break down complex topics into smaller, more digestible pieces. - Use real-world examples to illustrate technical concepts. For instance, explain AI by referencing popular applications like Siri or Alexa. - Provide additional resources, such as articles, videos, or webinars, for clients who want to learn more at their own pace.

Com a Gamefica??o tudo vem ficando mais fácil, mas e quando nós que estamos na linha de frente? Bem, é possivel mostrar a tecnologia de forma multifacetada, é da expertise de cada um demonstrar exemplos e prática da maneira mais razoável possivel. Lembrem-se, inovar nem sempre é criar algo novo, mas é muitas vezes apenas abra?ar o presente. N?o precisa ser complexo.

When proposing solutions, focus on simplicity and ease of use. Design systems and processes that are intuitive and straightforward for the client to operate. Provide clear instructions and documentation to support their use of the technology. Simplifying solutions not only ensures that the client can manage the system but also increases the likelihood of successful implementation and adoption.

Quand on travaille en PME, les aides techniques internes sont réduites, voire nulles. Il est important de casser cette barrière de complexité technique. Les décideurs sont des utilisateurs comme les autres, ils doivent comprendre pour utiliser une solution, sinon c'est le rejet assuré. En plus du c?té abordable, je mets l'accent sur les solutions simples, inutiles d'aller chercher des fonctionnalités qui ne feront qu'ajouter de la complexité. Je préfère dailleurs dans beaucoup de cas éluder les capacités de certains outils et ne les aborder que sous la forme de "bonus" qu'on verra plus tard. Minimiser le nombre de clics, de fenêtres, de champs, autant d'éléments qui deviennent des critères de sélection de solutions. Une vie plus simple.

Instead of presenting a list of features, I focus on the outcomes. I might say, 'With this solution, you'll be able to reduce costs by [percentage] and improve customer satisfaction by [percentage].' Tailor solutions to your client's specific needs and avoid overcomplicating things. Focus on the benefits rather than the technical details. - Identify the most critical needs and focus on addressing those first. - Opt for simple, effective solutions over complex ones. - Highlight Benefits: Emphasize how the solution will improve your client's business or solve their problems.

Cáceres de conhecimento técnico para desenvolver um software? Use tecnologias como Miro, Trello ou Notion para organizar e demonstrar suas idéias. Vejo departamentos inteiros focando aten??o para desenvolver tecnologia própria, quando poderiam ganhar tempo com o que já existe. Facilita ai!

This is an exciting challenge because it forces you to simplify concepts and likely the overall implementation. The problem when things get too technical is that often they also get more complicated. Working with others less technical than you is a great way to learn how to build things simply and communicate overall concepts in simpler terms. As a result you usually end up with a project that's easier to maintain and scale. Plus as a technical person you've honed the skill of communicating complex concepts in simple terms. It's a great win win!

I schedule regular meetings with key stakeholders to discuss project updates and address any concerns. I also encourage them to provide feedback and suggestions. Ensure that key decision-makers are involved in the project from the beginning. This helps to gain buy-in and avoid misunderstandings. - Identify Stakeholders: Identify all relevant stakeholders and their roles in the project. - Regular Updates: Keep stakeholders informed about project progress, challenges, and successes. - Seek Input: Actively seek input from stakeholders to ensure their needs are being met.

Dans un contexte d'entreprise, je cherche toujours à identifier les power users internes. Au delà de privilèges, c'est plut?t nourrir l'intérêt qu'ils ont pour la compréhension des solutions. Il faut les intégrer dans l'expression de besoin et les motiver à collecter les données internes sur les attentes, les compétences, les difficultés. Toujours en animant des ateliers, on partage et construit la correspondance directe entre le métier et la solution informatique pour qu'elle colle au plus juste. On peut aussi aborder les compromis et les bouleversements acceptables dans le cadre du changement. je préfère aussi, suivant le degré de liberté, construire un panel d'utilisateur plus inclusif, sans filtre. Cela complète la démarche!

Estar alinhado a linha de frente é o principal para o sucesso de qualquer projeto. Um BSC bem estruturado n?o é só aquele com curto, médio e longo prazo, mas também os envolvidos. Vamos lembrar? Operacional, Tático e Estratégico. Traduzindo? Quem tá com a m?o na massa esta na base operacional da coisa, funcionários de base. Quem os gerencia, lidera a galera e também participa disso? Gerentes, CEOS, Administradores. E quem resta para esse BSC dos sonhos? Diretores, Founders, o topo da "piramide". Muitas vezes sabemos que, brasileiros e empreendedores, passamos por todas essas fases na maioria das vezes. Definido essa Governan?a a chance de sucesso, é alta, ou pelo menos, a redu??o dos riscos é garantida!

The consultant's task is to ensure that the client begins to understand what is happening with his product without additional training. It is necessary to describe and explain approaches, technologies and expected results in a way that a ten-year-old child understands. If the consultant really understands what he is consulting about, then it will not be difficult. Break down the stages of the project into such pieces so that you can explain and show the customer clearly and clearly what updates have appeared and what his product can now do. This will allow you to understand whether the customer's expectations really coincide with the developer's understanding, and help to produce a high-quality product.

I'm always honest about the potential risks and challenges involved in a project. I also make sure to communicate any changes or delays proactively. Building trust with your client is essential for a successful project. Be transparent, honest, and reliable. - Transparency: Be upfront about project timelines, costs, and potential challenges. - Honesty: Admit mistakes and take responsibility for your actions. - Reliability: Deliver on your promises and meet deadlines.