Client retention is critical. Focus on open communication, understanding root causes, and proactive solutions. For instance, if client feedback indicates dissatisfaction with service quality, implement rigorous quality control measures. Data suggests 86.33% of customers are willing to pay more for a great customer experience.

Client retention is a crucial aspect of any business, as it directly impacts the company's success & growth Firstly,it is essential to analyze the reason behind the decline in client retention. This can be done by conducting surveys or seeking feedback from clients. Once the root cause is identified, it is crucial to address it promptly.This could include improving the quality of products or services, enhancing customer service, or offering incentives to loyal clients. Additionally, staying in regular communication with clients and addressing any concerns or issues they may have can also help in retaining them. Building strong relationships with clients and going above and beyond their expectations can also improve client retention rates.

Over committing and ending up low deliverables is one among many possible reasons. Being transparent and understand the right timelines and accordingly give the commitment to client considering the pit falls in the process.

I believe we would need to contemplate on the following to start with: Exhaustive Internal discussions / brain storming on the lessons learnt and drawing right conclusions on the customer needs/pain points after thoroughly analyzing their IT/Business landscapes. Avoiding to propose mediocre/short term solutions and focusing on providing long term/futuristic solutions that would suit the changing technology trends. Arrange Internal organizational trainings required to fill the gaps for the team to handle their customers well.

Rebuilding trust with clients after a setback requires transparency and a personalized approach. Start by openly acknowledging the issue and taking responsibility, demonstrating that you’re proactive in addressing it. Engage with clients individually to understand their concerns and tailor solutions to their specific needs. Implement a robust feedback system to show clients that their opinions are valued and are driving improvements. Consistently follow through on promises and provide regular updates to keep clients informed. Reassure them by highlighting positive changes and progress, reinforcing your commitment to their satisfaction and long-term success.