Navigating resistance from a client during a workshop requires empathy, active listening, and strategic facilitation. 1. Acknowledge their concerns, show understanding. 2. Explain the why behind the new process and how it benefits them. 3. Encourage a two-way conversation. Ask open-ended questions to uncover the root of their resistance. 4. Avoid dismissing their apprehension and instead find ways to meet them where they are. 5. Propose a small, low-stakes trial of the new process. This allows the client to test it without committing fully. 6. Collaborate to adjust the process to better fit their context or comfort level. 7. Show tangible results or immediate benefits as early as possible.

To address resistance, start by understanding the root of their concerns through active listening and empathy. Highlight the benefits of the new processes, aligning them with their goals or pain points. Share success stories or data that demonstrate effectiveness. Involve them in decision-making to foster ownership and reduce resistance. Provide clear, simple steps for implementation and offer ongoing support. Reinforce progress and celebrate small wins to build confidence in the changes.

To help members overcome resistance to new techniques: - send agenda/ process design beforehand - have instructions in writing - also walk through expectations verbally - leave time margin for questions - be open to adapting approach based on group needs and desired outcomes