When faced with client concerns about quality assurance, I prioritize transparency and swift action. First, I acknowledge their perspective, ensuring they feel heard and respected. Next, I explain our QA process, highlighting current measures and immediate improvements planned. Finally, I take prompt action to address gaps, keeping the client updated throughout. Consistent communication and accountability have proven effective in rebuilding trust.

First, listen carefully to customer concerns, be empathetic to their concerns, be honest about your QA processes and be willing to take responsibility for any defects in your products or services. If QA finds any complaints or flaws, fix them immediately, reassure the customer about your product and that it won't happen again.

Listen attentively to your Clients’ concerns and demonstrate sincerity in addressing their issues. Keep them updated on the actions you are taking to resolve their concerns. Consider offering incentives such as discounts or refunds to show your commitment to providing lasting solutions. Act promptly to implement changes, and actively seek and analyze feedback from clients to ensure continuous improvement.

Listen attentively, be empathetic to their concerns, be sincere with your QA processes and be ready to take responsibility for any defects in your products or services.

For me its 3 words only "WALK THE TALK". You deliver at the least what you pre-agree with customer and any additional delivery is bonus for your customer and repeat business for you. Keep you people motivated as only motivated people are capable of delivering excellent service.