Your client onboarding process is disrupted by IT updates. How will you navigate this challenge?
When IT updates threaten to derail your client onboarding process, stay ahead with these strategies:
- Establish alternative communication channels like phone calls or messaging apps to keep the onboarding flow uninterrupted.
- Create a contingency plan that includes manual processes to maintain progress until IT issues are resolved.
- Keep clients informed about the situation and how you're addressing it, ensuring transparency and building trust.
How do you adjust your onboarding when facing unexpected IT updates?
Your client onboarding process is disrupted by IT updates. How will you navigate this challenge?
When IT updates threaten to derail your client onboarding process, stay ahead with these strategies:
- Establish alternative communication channels like phone calls or messaging apps to keep the onboarding flow uninterrupted.
- Create a contingency plan that includes manual processes to maintain progress until IT issues are resolved.
- Keep clients informed about the situation and how you're addressing it, ensuring transparency and building trust.
How do you adjust your onboarding when facing unexpected IT updates?
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