Your client keeps rescheduling coaching sessions. How do you maintain progress in the coaching relationship?
When clients constantly reschedule, it's crucial to maintain progress and keep the coaching relationship effective. Try these strategies:
- Set clear expectations about commitment and the importance of regular sessions.
- Implement a rescheduling policy that includes potential fees to discourage cancellations.
- Offer asynchronous support like email check-ins to keep the dialogue and progress ongoing.
How do you handle frequent rescheduling in your coaching practice?
Your client keeps rescheduling coaching sessions. How do you maintain progress in the coaching relationship?
When clients constantly reschedule, it's crucial to maintain progress and keep the coaching relationship effective. Try these strategies:
- Set clear expectations about commitment and the importance of regular sessions.
- Implement a rescheduling policy that includes potential fees to discourage cancellations.
- Offer asynchronous support like email check-ins to keep the dialogue and progress ongoing.
How do you handle frequent rescheduling in your coaching practice?
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When clients frequently reschedule appointments, I begin by discussing the importance of consistency and how it impacts their progress. Sometimes it helps to have a rescheduling policy with potential fees to show the seriousness of the process. Another effective approach is to offer support in between, such as emails with questions or self-reflection tasks. How do you address this in your practice?
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I agree that having a rescheduling fee could help, though that may also provide incentive to do it. For example, they may feel bad right now rescheduling, but if there is a fee attached they may make it more of a financial transaction. Is this fee worth the freedom I get. I think ultimately the client needs to be truly engaged in the work and if they repeatedly reschedule and are not following through, then maybe its time to let them go. You cannot help someone go somewhere they do not want to go.
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I'm in agreement with Chad. I don't generally come across this issue for a few reasons: 1. I attract clients who are absolutely ready to do the work 2. My contract outlines expectations and policies, but it also includes an agreement from the client that they will show up for themselves 3. I don't run after anyone. If the sessions aren't a priority to them, then it doesn't matter if they make them or not, the work will always fall short unless they are committed.
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At the onset, it is critical to the success of the Client-Coach partnership to clearly articulate each party's roles and responsibilities within the Coaching Agreement. This includes when sessions are scheduled, the timing and cadence of sessions, as well as what constitutes an excused/unexcused absence or cancellation. Therefore, having a cancellation policy that includes how far in advance a session can be cancelled without penalty, how to reschedule as well as the total number of acceptable rescheduling of coaching sessions ('cause Life Happens!) are essential. As such, when your client keeps rescheduling, the coaching agreement needs to be revisited with compassionate accountability to realign behaviors with expectations.
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For the first I would like to ask if everything is okay. Based on that we can agree to proceed with new contract or leave the client till the services will be needed. It’s important to feel where we are, what client expect, if I can help or it’s on pause.