Your client insists on using offensive language. How do you navigate this sensitive linguistic dilemma?
When confronted with a client using offensive language, it's crucial to address the issue while maintaining professionalism. Here's how to approach the situation:
- Express your discomfort politely but firmly, explaining the potential harm their language could cause.
- Suggest alternative terms that convey their message without causing offense.
- Set clear boundaries by outlining your company's policy on respectful communication.
How do you tackle uncomfortable conversations about language with clients?
Your client insists on using offensive language. How do you navigate this sensitive linguistic dilemma?
When confronted with a client using offensive language, it's crucial to address the issue while maintaining professionalism. Here's how to approach the situation:
- Express your discomfort politely but firmly, explaining the potential harm their language could cause.
- Suggest alternative terms that convey their message without causing offense.
- Set clear boundaries by outlining your company's policy on respectful communication.
How do you tackle uncomfortable conversations about language with clients?
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