Your client is feeling overwhelmed by your upselling. How can you tailor your approach to meet their needs?

Simple really, stop selling. No one likes to be sold too. Find the pain point and adapt your solution to their needs. If there is a requirement to upsell, DONT, push back on the client and ask questions, let them tell you what they need, if you can upsell on this then you shouldn't have an issue.

Pause and focus on the needs of the customer and try to offer advice in a very basic language ( without any fancy or accounting terms), in which the customer understands and can relate to the solutions. Also, try to offer tailor made solutions and try to show how it can benefit the customer keeping in mind the risk factors attached., depending on the customers approach in investments.

Upselling should be done in a subtle and informative manner, rather than pressuring the customer into a larger purchase. Gently introduce the features of the product you wish to upsell and gradually guide the customer towards it, allowing them to experience the benefits firsthand. If the customer shows signs of disinterest, tactfully redirect the conversation back to the original purchase, leaving room for future opportunities with the same customer.

Tailor your approach by focusing on the client’s specific needs, offering relevant solutions, and ensuring your suggestions align with their goals, all while being sensitive to their comfort level.

I agree with the personalized approach goes a long way, also keeping in mind the budget of the customer and trying to sell within the price range so customers can relate to the product.

Educating the customer about the product's features and advantages can create a desire for the upsell. For instance, a camera feature on a mobile phone that takes professional photos and a screen size large enough to comfortably read and write emails. A Design with a premium feel and look about etc.

It is very important to educate the customer with the range of products and the services being offered, and how they can be beneficial- if not in the short run, but in the long run. Also, inform if any deals associated with the services being offered. For Example: if the customer is buying a laptop, educate about the various types and benefits of them, like touchscreen vs non touchscreen laptop, foldable vs non foldable laptop, based on the profile of the customer.

Uma ótima alternativa é Cultivar o pós-venda. Para tal, mantenha um relacionamento contínuo com o cliente após a venda inicial. Isso cria confian?a e abre oportunidades para futuras vendas adicionais.