Your client is dissatisfied with your pricing. How can you navigate this emotional challenge with finesse?

Apply an open-source mindset by initiating an open dialogue to understand their concerns, inviting collaborative brainstorming for possible adjustments. Share a transparent breakdown of your pricing model, illustrating how each element contributes to the overall value. Show adaptability by being open to revising terms or offering tailored solutions that better fit their needs. Leverage community engagement by presenting success stories from similar clients who found value in your pricing. Embrace continuous learning by staying updated on market trends and feedback to refine your strategy. Demonstrate empathy by acknowledging their frustration and working towards a solution that addresses their concerns and enhances satisfaction.

When a client expresses dissatisfaction with our pricing, it’s decisive to handle it gracefully while preserving the relationship. 1. By understanding their concerns and feel heard . 2. Acknowledge their dissatisfaction and explain the factors influencing the pricing. 3. Suggest flexible payment options or additional value-added services. 4. Emphasize the unique benefits of the services and share relevant success stories. 5. Be open to modification while maintaining a positive attitude. 6. Respond promptly to any further questions and keep communication open to build trust. We can effectively address pricing concerns and strengthen our professional relationship by reinforcing our unique values.

Acknowledge how the feedback made you feel first, do this as a reflective practice not with the client. This allows us to first process the situation, which then allows you to move to the next step. Anchor to what you want instead with the client and with this intention request an opportunity to get more feedback. Enquire what they are dissatisfied about (dont use the word pricing). Stay curious, open and non judgemental as they answer, ask questions to double click and discover what's really bothering them. It could be their finances, it could value for money, it could be something else. It's also an opportunity to step into their shoes to understand their feedback before responding. From here, co-create the next steps together.

Understand your clients and see if you can make a P.A.C.T.: 1. Pinpoint the Issue: Understand what's really bothering them about the price so you can tackle the root cause. 2. Add Value: Show the value your offering brings with specific inputs and numbers—quantifying it helps make the impact clear. 3. Compare: Share a range of market pricing and offerings so they can make an informed decision, which builds trust. 4. Try for a Win-Win: If it’s a small adjustment that benefits both sides, find a compromise. But if it feels unfair, don’t hesitate to offer a firm "take it or leave it. As individuals, we always want what is best for us, so just offer the best and let your clients decide.

For me the ability to deal with this effectively and appropriately lies within understanding and embracing your own position. Is the price appropriate from your perspective? Do you believe in it? If you don't believe in it then neither will anyone else. If it is then you will will effectively communicate and debate the value in the right way from a position of value and not emotion.